Reference

bolacc Terms & Conditions, Clearly Set Out

Our Terms & Conditions explain how your bolacc account, wallet activity and lobby access work before you open an account.

Account accessWallet rulesData handlingPolicy contact

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What These Terms Cover For You

bolacc Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These Terms & Conditions set the rules for opening, verifying, using and closing your account with us. You must provide accurate account details, complete the required phone verification step and keep your login information private. The policy also explains how we process requests involving DANA, OVO,

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GoPay, QRIS, bank transfer and virtual account, including checks that may be needed before a withdrawal is released. Access and eligibility depends on local law, and a feature may be unavailable where local law permits only limited access. The current wording applies when you use the
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site; if we make a material policy change, we will present the updated text through an appropriate account or site notice.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

POLICY HELP DESK

Get Help With A Terms Question

A clear contact path helps when a clause affects your account, wallet status or access request.

DATA AND ACCESS

How We Apply These Account Rules

The policy is designed to make each account decision traceable, from the first phone check to a later wallet or data request.

Account details

We use the name, phone number and other details you submit to create and verify your account. Check every field before sending it, because inaccurate details can delay a policy-based request.

Phone verification

Phone verification is an account step before access is completed. Keep the verified number available when you sign in from a new browser or ask us to check account ownership.

Wallet records

Transaction references for DANA, OVO, GoPay, QRIS, bank transfer and virtual account help us match payment status with the applicable Terms & Conditions.

Cookies

Cookies may keep your session, language choice and security checks working across the site. Your browser settings can remove or restrict them, although some account steps may then need repeating.

Retention

We retain account and transaction records only for the period needed for account administration, security checks, dispute handling and legal obligations described in the policy.

Change requests

If your account detail is wrong or you want to ask about stored data, contact us through the policy route with your verified account details and the specific change requested.

Terms & Conditions Questions Answered

These answers address the policy questions we expect you to ask before opening or using an account. Read the full Terms & Conditions for the controlling wording, then contact us through the account route if your situation involves a specific payment, device or access decision.

You can open this Terms & Conditions page from the policy links on the site. Read it before completing account creation, especially the sections covering phone verification, wallet activity, data handling and access where local law permits.

Yes. The policy covers payment requests made through DANA, OVO, GoPay and QRIS, as well as bank transfer and virtual account. Keep your transaction reference because it helps us assess a wallet question.

You must submit accurate account details and complete phone verification before account access is completed. If the number or verification message is wrong, use the account support route and identify the step that stopped.

Access and eligibility depends on local law. A feature or account request may be unavailable where local law permits limited access, and our written Terms & Conditions explain how that decision is handled.

Send a request through the policy contact path using your verified account details and name the field or record to be corrected. We may ask for an account check before changing stored information.

The policy explains that cookies can support sessions, security checks and saved preferences. You can restrict cookies in your browser, but some account or phone verification steps may need to run again.

Contact us through the account support route with the decision, relevant clause and transaction or account reference. We will assess the request against the current Terms & Conditions and reply through the available contact path.

bolacc Terms & Conditions, Clearly Set Out

Get Help With A Terms Question

How We Apply These Account Rules

Account details

Phone verification

Wallet records

Cookies

Retention

Change requests

Terms & Conditions Questions Answered

01 Where can I read the bolacc Terms & Conditions?

02 Do the Terms & Conditions apply to DANA and QRIS?

03 What account step comes before access?

04 Can bolacc restrict access in Indonesia?

05 How do I request a correction to my data?

06 How are cookies covered by the Terms & Conditions?

07 What should I do if I disagree with a policy decision?

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